Welcome to the latest installment of the Revalize Customer Newsletter, a roundup of customer updates and relevant resources. 

FES SPOTLIGHT: Revalize Offers Powerful Tools for Foodservice

A Q&A with Bryan Klann, Chief Revenue Officer, Revalize

Let’s first talk about the different areas of foodservice that Revalize serves: dealers, designers, manufacturers and so on. What are some of the challenges they are facing today? 

BK: The trends that we are seeing globally affect various customer segments for Revalize, including FES. There are steep fluctuations in demand for supplies that present challenges to both manufacturers and their customers. All elements of business operations are affected by these changes, from the supply of raw materials and production schedules to pricing changes and customer quotes...

Webinar Series Recap - Top Webinars 

FES - June 9 

Specialty Manu. - May 5

Global Customer Support Team

Our Global Customer Support team is available to our customers to troubleshoot and provide guidance on any issues. Manage your support requests through the new Revalize Global Customer Support portal.        

Whether that’s as simple as a forgotten password or as complicated as an unexpected bug in the code, the Global Customer Support team is ready to help triage the issue and solve problems.

When customers need to reach a department outside of Customer Support (i.e., Customer Success, Accounting, Content Services, Professional Services, Sales), the Global Customer Support Agent will forward the request received through the portal to the appropriate department. We hope to expand the functionality of the portal so that customers can submit requests directly to the other departments, but we're not there yet. While we wait for those improvements, our Support team will help you get to the team member you need.

Customer Support Portal

As part of Revalize's ongoing improvements to customer support, we recently launched our new customer support portal. Using the new portal for support requests provides several benefits to customers:

1. Requests submitted via the portal will be addressed by a team of support agents rather than an individual, ensuring that your request is answered by the appropriate staff in a timely manner.

2. Support cases that are submitted in the portal, will also be tracked there, and you can see the case progress (as well as case history) and access the knowledgeable articles that might help you further.

If you don't know which department will respond to your request, reach out through the portal and a team member will be sure to route your query appropriately. 

To watch a preview demo video of the new portal, please click here.  

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